Black Lives Matter

Reaching a milestone

The Waiting Room (TWR) Team are proud to present a milestone in community engagement.

In the last twelve months TWR have had over 100,000 visits to the website by Birmingham and Solihull communities. The smart online directory has offered support to professionals and the citizens within our communities across Birmingham and Solihull. It has played an especially important role since the Covid-19 pandemic and the lockdown in March.

TWR has continued to roll out the information in as many ways as possible to ensure accessibility to support services at such a crucial time. This includes:

  • The Waiting Room Apps being launched and promoted since September 2019 on Google Play and Apple App Store
  • More than 20,000 instant access key fobs across all GP practices in Birmingham and Solihull
  • 7,500 key fobs rolled out through Birmingham Public Health within the emergency packs
  • 400 scannable posters for public areas.

Alongside this we have promoted the importance of accessing support utilising key Public Health messages related to the pandemic both through short information videos and the development of the Covid-19 Support Section at TWR.

This achievement would not have been possible without the ongoing collaboration and support of our wider partners including Birmingham City Council Public Health and Adult Safeguarding Team, Birmingham and Solihull NHS CCG,  our GP’s, Universities, locals schools and our third sector colleagues to name a few.

The TWR mugs, stickers, posters and pens all has usable features and can also be scanned to take you straight to The Waiting Room website for direct support

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