It's a clever way of linking people with local support with the least amount of stress, hassle or disappointment
Back in the 80's there was a song called "Road To Nowhere" – pretty good as well – but when I think of online resource directories, or worse still, paper directories for health and social care services, they are often just like this song. They are, too often, a Road To Nowhere. The telephone numbers are often wrong or discontinued; the organisation you are searching for has either moved, closed or changed the services they provide; the website links don't work or the pages you are looking for don't exist anymore – so we designed The Waiting Room in Birmingham (known as TWR) and the TWR Resource Key.
It's a clever way of linking people with local support with the least amount of stress, hassle or disappointment – access to information is instant, information is current and making contact is do-able for both professionals and the public.
In December of last year we started testing the TWR Resource Key with 25 GP Surgeries to see how it went down with their staff and their patients. The results are astounding and demand for TWR both in Birmingham and wider is growing fast with both Professionals and the public realising that access to local services can be up-to-date and are quite literally at their finger-tips.
Please check out our Pilot Overview document by clicking on TWR below and tell us what you think of it.
We think it's a road to somewhere.